Support
Need help with Quanome? We're happy to assist.
Email us and we'll get back to you:
[email protected]Common questions
Where is my health data stored?
On your device. Your health records and raw DNA files are parsed and kept locally and are never uploaded to us. See our Privacy Policy for details.
What DNA files can I import?
Quanome reads common formats including 23andMe and Ancestry raw data text files, VCF files, and whole-genome files. The file is processed on your device.
Does the AI coach see all my data?
No. When you ask a question, the coach requests only the specific values it needs to answer, processed by our AI provider. Your full record set and raw genome are not sent. See the Privacy Policy.
How do I delete my data?
You can clear imported results within the app, or remove all data by deleting Quanome from your device.
Is Quanome medical advice?
No. Quanome is an educational and informational tool. It does not diagnose conditions or replace professional medical advice. Always consult a qualified clinician about your health.